Reference

Privacy Policy

We collect what we need to run your account, verify your bKash or Nagad wallet, and keep the lobby secure. This policy explains what we gather, how we use it, and how you control it.

Account data we storePayment verification stepsContact and update rightsRegional access rulesRetention and removal
Ocasino Privacy Policy
DATA SECURITY

How We Protect Your Information

We encrypt payment details and identity documents in transit and at rest. Access to your account data is restricted to staff who need it to verify deposits, resolve disputes or answer support tickets. Session logs and transaction records are kept for the period required by regional record-keeping standards, then archived or deleted.

Encrypted Storage

Your bKash and Nagad transaction references, identity scans and account credentials are stored in encrypted databases. We use SSL on all pages so data sent between your device and our servers cannot be intercepted.

Limited Access

Only payment and compliance teams can view your wallet details and documents. Game and support staff see your account balance and bet history but not your payment card or mobile wallet credentials.

Cookie Controls

Essential cookies keep you logged in and route you to the correct server. Analytics cookies track which games you open so we can improve the lobby layout. You can disable analytics cookies in your browser without losing account access.

Retention Period

We keep transaction logs and account activity records for the minimum period required by regional rules. Once that period expires, records are archived or deleted. You can request early deletion by closing your account through support.

POLICY CONTACT

How to Reach Us About Privacy

If you want to know what data we hold, request a copy, ask us to delete your account, or update your contact details, use any of the channels below. Privacy requests are handled separately from game or payment support.

Team online

Email

Send your request to our privacy contact address. Include your registered mobile number or account ID so we can verify ownership and respond within a few business days.

Live Chat

Open the chat widget from your account dashboard and choose the privacy topic. The agent will log your request and pass it to the data team for processing.

Account Settings

Inside your profile, you can update your email, mobile number and marketing preferences directly. For full data removal, contact support since account deletion requires manual verification.

Privacy Questions

We ask for your mobile number, email and preferred currency. When you deposit via bKash, Nagad or Rocket, we log the transaction reference and amount to credit your wallet.

Yes. Email our privacy contact or open a live chat request. Include your account ID or registered mobile number so we can verify ownership and send you a copy of your data.

We retain transaction logs and game records for the period required by regional record-keeping rules. Once that period ends, records are archived or deleted. You can request early deletion by closing your account.

We share transaction details with bKash, Nagad and Rocket to process deposits and withdrawals, and with game providers to load your session. We do not sell your data to advertisers or data brokers.

Contact support via email or live chat and request account closure. We will verify your identity, close the account and delete or archive your data according to regional retention rules.

Essential cookies keep you logged in. Analytics cookies track which games you open so we can improve the lobby. You can disable analytics cookies in your browser settings without losing account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.